At Riheba Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return and exchange policy.

30-Day Return and Exchange Policy:

• You have 30 days from the date of delivery to return or exchange any items. No reason is required for returns within this period.

Return Shipping Costs:

• If the return or exchange is due to a buyer’s issue (e.g., size, color preference, change of mind), the buyer is responsible for the return shipping costs.
• If the return or exchange is due to a seller’s issue (e.g., wrong item shipped, defective product, damage during shipping), Riheba Apparel will cover the return shipping costs.

How to Initiate a Return or Exchange:

1. Contact Us: Email our customer service team at support@riheba.com with your order number and details of the return or exchange.
2. Prepare Your Package: Ensure the item is in its original condition, with tags and packaging intact.
3. Ship the Item: Follow the instructions provided by our customer service team for returning the item.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:

• If you need to exchange an item for a different size, color, or style, please contact us at support@riheba.com to ensure the item you want is available.

Non-Returnable Items:

• Certain items are non-returnable for hygienic reasons (e.g., underwear, swimwear).

Contact Us:

• For any questions or concerns regarding returns and exchanges, please email us at support@riheba.com.

We appreciate your understanding and cooperation. Thank you for shopping with Riheba Apparel!